Shipping & Returns

Shipping

All orders are shipped FedEx and require signature for delivery. We offer FedEx Ground and FedEx Overnight shipping services and we can not ship to post office boxes.

For FedEx ground delivery times, please refer to the FedEx Ground service map.  Add one day for orders placed after 11:00 EST. 

For overnight delivery, packages will arrive on the next business day for orders that are submitted by 1:00 pm EST Monday through Thursday.  Overnight shipments placed on Friday will only be delivered on Saturday if shipping address is a residential address. Please be aware that if your zip code is included in the ground overnight chart, selecting overnight may not be necessary.

Your package is insured while it is in transit until the time it is signed for by the recipient upon delivery, HOWEVER, HUZZA’S LIABILITY IS LIMITED BY THE COMMON COURIER TERMS AND CONDITIONS FOR SHIPPING.  The recipient is accountable for the package once it has been delivered and signed for. 

NOTE: If you receive your order and notice any damage or alteration to the box condition, please refuse to accept the item or ask the courier to open/examine it for you.  Otherwise, neither FedEx nor HUZZA can be held responsible for your actions.  Ignoring this procedure will void your right to return the merchandise (see below for details).

 

Return Policy

Merchandise in original condition may be returned within fourteen (14) days of purchase date for a full refund. Items returned after fourteen (14) days but within thirty (30) days of purchase are eligible for exchange or store credit. Special order items are non-refundable. Apparel items must be un-worn and have all original tags in order to be eligible for return. All women’s fashion orders include a complimentary return shipping label. If a return shipping label has been provided with your package, it is to be used for the package that it came with and for the items included in that package only.

 

Returns

Should you wish to make a return within the expectations of our return policy, simply send it back. If you received a complimentary return label, apply it to the sealed box and include all paperwork that came with your order in addition to the items you wish to return. 

 

Exchanges

Please contact us at customercare@huzza.net or call 855 464 8992.

 

If Something Has Arrived Damaged

Keep all original packaging and contact us as soon as possible. We would be more than happy to fix our mistake.

 

Shipping Delays or Non-delivery

If, after an order has been placed, HUZZA finds that the products cannot be delivered within the term specified in the order, HUZZA will notify purchaser and advise purchaser of the revised delivery date.